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Implementation Support

 

When you're ready to launch and online or blended learning program, our Client Services team is here to support you every step of the way. From the outset, you'll be assigned a Client Services manager who will conduct a needs analysis and help tailor your onboarding and implementation program. Our hand-on implementation support will help ensure your program gets off to a good start. Our Client Services team also conducts regular account reviews to assess your program and make adjustments, as needed, to help you reach the goals for your online or blended learning programs. 

24/7 Online Support

Our one-stop, 24/7 online support portal, the Service Station, provides teachers, mentors, and administrators access to useful resources such as:

  • An Extensive Knowledge Base—Get answers to many of your questions by searching our vast knowledge base that grows every day! You'll find nearly 2,500 articles as well as FAQs, forms, how-to documents, and videos.
  • Status Tracking—Submit, review, and follow the status of your support queries through your personal “My Support” page. When you first submit a query, the system conveniently suggests related resources within an extensive knowledge base. If further support is needed, your request will be directed to one of our trained Fuel Education support staff.
  • Technical Support—Our expertly trained support representatives are available to answer your technical questions 24 hours a day, 7 days a week.