Support
Fuel Education’s Commitment – We are here for you.
Our professional support team is here for you day and night to answer your questions in a timely manner. Whether you have questions about your implementation or how best to support your students, parents, and staff, we are here for you to ensure the success of your online or blended program.
You have four options for receiving support:
- Phone: Call the Fuel Education Help Line at 1.84.GoFuelEd (1.844.638.3533).
- Live Chat: Use the Live Chat option to connect with someone real-time online to provide assistance and direction and answer your questions.
Customer service representatives are available via Phone and Live Chat during the following hours of operation*:
- Monday through Friday
8:00AM ET – 11:59PM ET
- Saturday and Sunday
Noon ET – 8:00PM ET
*Subject to change without notice.
- Ticketing System: Submit a ticket to our customer support team. Our team staffs the ticketing system from 8 AM to 8 PM Eastern Time, Monday through Friday. If you submit a ticket on a business day, a team member will respond within 24 hours. Tickets submitted over the weekend will receive a response the next business day.
- FAQs: Access our extensive knowledge base of frequently asked questions any time to research key topics and find the answers you need on your own. Simply type the key words you are looking for information about into the Search field and then select Enter.
In addition, when setting up your system, there are some key requirements with which you should be familiar. Click here to learn more.
Fuel Education Training Resources
Access our extensive catalog of user guides, platform resources, blended learning tools, and on-demand training courses on the Training Resources site. The Professional Learning team updates and adds resources often, so bookmark this link and check back regularly.
