Support
Fuel Education Support Teams – Committed to Ensuring Your Success!
Our support teams are dedicated to providing our clients (students, parents and school staff) with superior assistance in a timely manner.
You can explore our self-service resources by visiting our Service Station:
Search our Knowledge Base: Access our extensive library of support resources at your convenience to research key topics and find the answers you need.
Fuel Education Training Resources: Access our frequently-updated catalog of user guides, platform resources, blended learning tools, and on-demand training courses on the Training Resources site.
Can’t find what you’re looking for? Contact support directly:
Submit a Support Request: You can request assistance directly on our Service Station. Our team responds to support requests from 8:00 AM to 8:00 PM Eastern Time, Monday through Friday.
Phone Support (1-84-GO-FUELED or 1-844-638-3533) and Live Chat Support are available during the following hours of operation*:
Technical Support: Monday - Friday 8AM ET – 8PM ET
Academic Support: Monday - Friday 8AM ET – 11:59PM ET
Saturday and Sunday -- Noon ET – 8PM ET
*Subject to change without notice.
Setting up your system for the first time?
Click here to learn more about some key requirements you should be aware of.
